Shipping and Returns

Shipping

  1. Shipping within Australia will be through Australia Post Express Service which we have been advised by Australia Post will take 2-3 business days. Please note that our stock is stored in the State of Western Australia. For estimated delivery dates, which you acknowledge that we have no control over, please visit the Australia Post website for further details on express postage from Welshpool 6106, in the State of Western Australia, to your delivery address.
  2. For orders below $200.00, shipping will be express posted and a flat rate of $9.95 shall apply to your order. For orders of $200 or more, shipping will be express posted and will be FREE OF CHARGE! Please note that this applies to shipping within Australia only.
  3. Once you place an order with us, we will endeavour to ship all Orders on the following business day after it is placed. Should you place an Order and it is received prior to 1PM (Australian Western Standard Time) on a Business Day, we will endeavour to ship your Order on that day.
  4. We only currently ship to AUSTRALIA, NEW ZEALAND, USA and PHILIPPINES.
  5. Shipping to NEW ZEALAND will be through Sendle, which have been advised by Sendle will take 4-6 working days.
  6. Shipping to USA & PHILIPPINES will be through Sendle, which have been advised by Sendle will take 6 – 13 working days.
  7. Our website automatically updates the availability of stock each time that an order is placed, however in some rare instances, another customer may have selected to purchase the same item as you at the same time. If this happens, we will advise you within one (1) business day that we will not be able to deliver the item to you. We will inform you if it is an item that we can re-order and advise you of the estimated delivery time. If you are not satisfied with the estimated delivery time, you can opt for a refund and we will endeavour to refund your payment to you as soon as possible.
  8. All items are quality checked before shipping so that we can guarantee all items are in good condition. Please note that there may be a possibility that there may be a slight variation in colour due to individual monitor settings.
  9. If the item that you have ordered is our last item and upon completing the quality check, we find that it has damage from the manufacturer, we will advise you accordingly and you may either elect to have a refund, store credit or you can select a different item to order.
  10. All prices on TWiNX are in Australian dollars. These prices do not include your countries import taxes and duties which may be charged to your purchase when your package arrive at customs. Please contact your customs office for further details or use the duty calculator via http://www.dutycalculator.com.

Returns

What items can I return?

We understand that this is an online shop and you may need to return items occasionally. You may return the item even if it is not damaged. If you simply have changed your mind, we are happy for you to return the item to us. We will only accept items that are returned to us in a saleable condition, have not been worn or washed, and have all the original tags attached. Please take extra care to protect the garment when returning it to us.

How can I return items to TWiNX?

Send us an email at support@twinx.com.au or contact us with the order number to begin the return process.  Please send the item to the address below:

TWiNX
Suite 79, 117 Brisbane St.
Perth WA 6000
Australia

When should I return the items?

Items that you return should be back with us within fourteen (14) days of the date that we received your order. After 14 days, TWiNX cannot accept returns for any reason. We know that life can get busy, but because we have limited stocks, we must receive all returns within 14 days.

What will happen after I have returned the items?

You may opt to take a refund, exchange or store credit that you can use anytime you want. Please email support@twinx.com.au or contact us to let us know if you want to exchange an item so that we can put it on hold for you.

What will be included in the refund amount?

Refunds will only be for the purchase price of the item and will not include shipping fees.

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